Legal Software Support And Training

For any business, but especially for law firms, legal software support and training is essential. The right IT services provider will have a deep understanding of the specific needs of the legal industry and will be able to provide comprehensive support and training for all of the software that your firm uses.

At Paragon we offer:

  • Access to legal software support and training
  • Get help from professionals with over 20 years of experience
  • Save time and money on your legal software needs
  • Get the most out of your investment in legal software

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Expert IT Support for Law Firms by Paragon Tech

At Paragon, we offer IT services for law firms that serve to increase attorney efficiency and increase profitability by introducing automation and law-firm tailored software. By leveraging Paragon Tech, you can move your firm into the 21st century and increase your client experience.

IT services offered for law firms are:

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Software Support

Leverage Paragon Tech to take advantage of our blistering fast  support AND training of your legal or accounting software. Supported platforms include, Clio, Aderant, Zola Suite, NetDocuments, Relativity, and many others. Contact us for a full list.

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Custom Configurations

Improve your customer experience by streamlining your operations with  custom configurations within your software platforms.

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Online Training Modules

Our modules are updated on a regular basis to ensure that you are always up-to-date on the latest legal developments. You can rest assured that you are getting the best possible training and support.

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How Does IT Support For Law Firms Work?

At Paragon Tech, our experts operate in a streamlined manner & we focus on one aspect of a business at a time. We follow a 4-step process to analyze your law firm & its needs before offering a solution.

These 4-steps are:

Business & IT Services Analysis

Our team of IT specialists perform an analysis of your business & the operations. This would include a thorough analysis of your management systems & current strategies.

Technology Strategic Planning

Once the analysis is complete, we create a fully optimized ideal technology infrastructure plan for your firm. This includes creating a device refresh cadence, planning for cloud migrations of on-premise systems where possible, creating an incident response plan, and forecasting necessary infrastructure changes. 

Deployment of IT Support

We deploy remote monitoring agents on network devices, computers, and servers to facilitate seamless support and troubleshooting of IT issues. We proactively monitor your technology infrastructure, searching for threats using a state-of-the-art artificial intelligence platform. Wrap this up with real-time IT asset documentation and software subscription documentation and you will never question what is going on in your IT infrastructure again. 

Continual Optimization and Cost Reduction

Throughout our partnership, Paragon Tech will identify key inefficiencies and bottle necks in your processes and recommend improvements that will streamline your work. The goal is to increase your billable time and decrease time spent on non-billable activities. We will implement automation and effective software platforms that allow your staff to reach all new levels of productivity, which drives higher firm profitability. 

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24×7 IT Support for Legal Sofware and Training 

We understand that legal software can be complex and nuanced, and we are here to help. Our team offers legal software support and training, so you can be confident that you are using the software correctly and efficiently. We will work with you to customize a training plan that fits your specific needs.

  • Save time and money with our legal software support and training.
  • Access our library of tutorials and resources.
  • Learn from the experts with our training courses

For further details, you can give us a call at (815)-556-1145 or write to us at [email protected].

24×7 IT Support for Legal Sofware and Training 

We understand that legal software can be complex and nuanced, and we are here to help. Our team offers legal software support and training, so you can be confident that you are using the software correctly and efficiently. We will work with you to customize a training plan that fits your specific needs.

  • Save time and money with our legal software support and training.
  • Access our library of tutorials and resources.
  • Learn from the experts with our training courses

For further details, you can give us a call at (815)-556-1145 or write to us at [email protected].

Jason Goodman Oalh2mojuuk Unsplash

We Create Fully Connected Systems So You Can Focus On Your Business

Do you ever find yourself or employees doing the same work multiple times in order to input information? Stop wasting time and money by utilizing our expertise to boost your company’s efficiency!

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Five Spheres. One Mission.

Your technology and information should be secure at all times. With lightning-quick response rates and airtight defense systems in place, your business will stay running 24/7.

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RESOLVE

Support

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Frequently Asked Questions

1. Can you help me get great deals on purchase of IT equipment?

Yes. Our experts can help you get great deals on your purchases.

Our team handles all your software & hardware requirements. This means that we will look after the purchasing of equipment and we might be able to get some discounts on the products. You also have the option of leasing the hardware equipment in case you are not planning to purchase them.

2. Would you recommend getting cybersecurity insurance?

Yes, we suggest all our clients get a cybersecurity insurance plan for their law firms.

The data stored by law firms is very sensitive & we ensure a well-curated IT support plan for law firms. However, even the best plans can fall prey to a cyber-attack and an insurance plan offers additional defense. It helps the firm by providing the necessary resources to recover from the attack.

3. What is your average response time to a problem raised by a client?

We offer an average response time of 12 minutes whenever a ticket is raised by a client.

Our team offering IT services to the law firm quickly begins the process of solving the problem. However, some problems are different from others & they might require more time than usual.

4. Do you visit the office premises in case of any technical difficulties?

Mostly no. The majority of technical problems can be solved remotely when it comes to managing the IT services for a law firm.

However, things change when we are dealing with hardware problems. If a raised ticket by our client requires us to visit the office personally, then our team of experts will cover this up.

(815) 556-1145

201 W. Maple St. Suite 2 New Lenox, IL 60451

Monday-Friday: 8am - 5pm

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Take the initiative to boost efficiency and performance with Paragon Tech today.